How do I know if my product is eligible for a refund and/or replacement?

Please visit the the non returnable items page to check if your product is eligible for a refund and/or replacement.

What can I do if my return request was not accepted?

If your return request does not meet the Ebuzz Returns Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.

Do I have to return all products in my order?

No, you do not have to return your whole order. It is fine just to return certain products.